Terms And Conditions

Carpet Cleaners Balham Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Balham provides professional cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Carpet Cleaners Balham for the provision of cleaning services in our service area.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings set out below:

Client or you means the person, company, or organisation booking or receiving cleaning services from Carpet Cleaners Balham.

Company, we, or us means Carpet Cleaners Balham, the provider of the cleaning services.

Services means any carpet, rug, upholstery, mattress, curtain, hard floor, or related cleaning service provided by the Company, as agreed at the time of booking.

Service Area means the primary areas in which the Company operates and provides cleaning services, including Balham and surrounding localities, as determined and updated by the Company from time to time.

Booking means a confirmed appointment for the provision of services by the Company to the Client, whether made by phone, online form, or other agreed method.

2. Scope of Services

2.1 The Company provides professional carpet and related cleaning services within its designated service area. The exact nature of the services to be provided will be agreed at the time of booking.

2.2 The Company reserves the right to refuse any job that it reasonably considers to be unsafe, unsuitable, outside its service area, or beyond its professional capabilities or equipment.

2.3 Any times or dates given for the performance of services are estimates only and subject to availability. The Company will use reasonable efforts to meet agreed appointment times, but minor delays may occur due to traffic or unforeseen circumstances.

3. Booking Process

3.1 Bookings may be made by the Client through the Company’s chosen communication or booking channels. The Company will confirm the booking details, including date, time window, address within the service area, and an estimated price based on the information supplied by the Client.

3.2 The Client is responsible for providing accurate and complete information at the time of booking, including property type, access details, parking arrangements, and a correct description of the items and areas to be cleaned.

3.3 Any changes to an existing booking, including changes in address, size of the property, number of rooms, or requested services, must be communicated to the Company as early as possible before the scheduled appointment. The Company reserves the right to adjust the price and time allocation accordingly or to decline changes that cannot be reasonably accommodated.

3.4 The Company may, in its discretion, require a deposit or pre-authorisation to secure a booking. If a deposit is required, the booking will not be confirmed until the deposit has been received or authorised.

4. Access and Parking

4.1 The Client must ensure that the Company’s operatives have safe and reasonable access to the property at the agreed time, including keys, entry codes, and any necessary permission from building management or neighbours.

4.2 The Client is responsible for providing parking arrangements close to the property where reasonably possible. Any parking fees or penalties incurred due to a lack of suitable parking or because the Client has not provided accurate information will be added to the final invoice and are payable by the Client.

4.3 If the Company’s operatives are unable to gain access to the property or suitable parking cannot be obtained within a reasonable distance, the Company may treat the booking as a late cancellation and charge a cancellation fee in accordance with these Terms and Conditions.

5. Client Obligations and Preparation

5.1 The Client must ensure that the areas to be cleaned are reasonably clear of personal belongings, furniture that cannot be moved by a single operative, and any hazardous materials before the commencement of the services.

5.2 The Client must inform the Company in advance of any known risks or sensitivities, including delicate fabrics, previous damage, loose fittings, unstable furniture, or unusual stains such as paint, chemicals, or bodily fluids.

5.3 The Client is responsible for ensuring that electricity and water are available at the property during the time of the service. If the Company’s operatives are unable to perform the services in full due to a lack of utilities, this may be treated as a late cancellation or partial service, and fees may still be payable.

5.4 Children, pets, and vulnerable individuals must be supervised and kept away from cleaning equipment, chemicals, and wet surfaces at all times during the provision of services.

6. Pricing and Quotations

6.1 All prices are provided in pounds sterling and are based on the information supplied by the Client at the time of booking. The Company reserves the right to revise any estimate or quotation if the information provided is incomplete, inaccurate, or has materially changed.

6.2 Quotations may be given as fixed prices or as estimates. Where only estimates are given, the final price will be determined on site based on the actual condition, size, and requirements of the job.

6.3 Additional charges may apply for heavily soiled items, stain removal treatments, emergency or same-day bookings, work outside normal working hours, difficult access, or requests outside the scope of standard cleaning services.

7. Payments

7.1 Payment is due on completion of the services on the same day unless otherwise agreed in writing. The Company accepts payment by the methods it specifies from time to time.

7.2 For commercial clients or regular contracts, alternative payment terms may be agreed in writing, including invoicing and payment within a specified number of days. In the absence of such agreement, payment is due immediately upon completion.

7.3 If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts in accordance with applicable UK law, as well as reasonable administrative costs associated with debt recovery.

7.4 The Client is not entitled to withhold or set off any amounts due to the Company in relation to any complaint or alleged defect in service, unless and until the matter has been investigated and a written agreement or credit has been issued by the Company.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booking by giving the Company adequate notice. Unless otherwise specified, at least 24 hours’ notice prior to the scheduled start time is required to avoid a cancellation fee.

8.2 If the Client cancels or reschedules with less than 24 hours’ notice, or if the Company’s operatives are unable to gain access to the property or perform the services due to the Client’s actions or omissions, the Company may charge a cancellation fee up to a reasonable proportion of the service fee to cover lost time and expenses.

8.3 The Company reserves the right to cancel or reschedule a booking at any time due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, equipment failure, or safety concerns. In such cases, the Company will offer an alternative appointment time. Any deposits or prepayments for the cancelled booking will be applied to the rescheduled service or refunded if no alternative can be agreed.

9. Service Standards and Limitations

9.1 The Company will provide its services with reasonable care and skill, using methods and products appropriate for the items and materials being cleaned.

9.2 While the Company will use professional techniques and products to remove stains and odours, it does not guarantee complete removal of all marks, soiling, or discolouration. Stain removal success is influenced by age, type of stain, previous cleaning attempts, and fibre composition.

9.3 The Client acknowledges that certain materials, fabrics, and carpets may be susceptible to wear, shrinkage, colour loss, or other changes, especially if they are old, damaged, or not colourfast. The Company will use its professional judgment but cannot guarantee that existing issues will not be made more apparent by cleaning.

9.4 The Company is not responsible for pre-existing damage, loose seams, fraying, fading, sun damage, weak fibres, or items that are not properly fitted. The Client should draw attention to any such issues before the service begins.

10. Liability

10.1 The Company carries appropriate public liability insurance for its activities within the service area. Copies of insurance details are available on request.

10.2 The Company’s liability for any direct loss or damage caused by its negligence or breach of contract shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repair or the current fair replacement value of the item concerned, and in any event subject to a reasonable overall cap per booking.

10.3 The Company shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of use, reputational damage, or any losses arising from delays or minor disruptions in service.

10.4 The Company shall not be responsible for any damage or loss arising from faulty materials, poor installation, inadequate maintenance, hidden defects, or failure by the Client to follow the Company’s advice before or after cleaning.

10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Claims and Complaints

11.1 If the Client is dissatisfied with any aspect of the services provided, they must notify the Company as soon as possible, and in any event within 48 hours of completion of the work. The Company may request photographs, access to inspect the property, or reasonable details of the issue.

11.2 Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or other appropriate remedy. Any re-clean must be scheduled within a reasonable time frame and within the service area.

11.3 The Client agrees to allow the Company a reasonable opportunity to remedy any issue before seeking to recover costs from third parties or commissioning alternative cleaning services.

12. Waste Disposal and Environmental Regulations

12.1 The Company is committed to complying with applicable UK waste management and environmental regulations when carrying out cleaning services and disposing of waste arising from its activities.

12.2 The Company will remove only the waste that results directly from its own cleaning operations, such as used cleaning materials, where this is reasonable and safe to do so. The Company is not responsible for the removal of general household or commercial waste, large items, furniture, or hazardous materials unless expressly agreed in advance as part of a separate service.

12.3 The Client must not request the Company’s operatives to dispose of waste in a manner that would breach local authority regulations or UK law, including fly-tipping, improper disposal of chemicals, or placing restricted items in domestic or commercial bins.

12.4 The Company will use appropriate cleaning products and equipment with consideration for environmental impact, and will, where reasonably practicable, use solutions and processes that minimise unnecessary waste and pollution.

13. Health and Safety

13.1 The Company will take reasonable steps to ensure the health and safety of its operatives and the Client’s occupants while providing the services, including appropriate use of equipment, signage, and personal protective equipment where needed.

13.2 The Client must not request the Company’s operatives to undertake any task that is unsafe, beyond the scope of cleaning services, or contrary to health and safety regulations, such as climbing on unsafe structures, moving very heavy furniture, or handling hazardous substances.

14. Privacy and Data Protection

14.1 The Company will collect and process personal data from the Client only to the extent necessary for managing bookings, delivering services, and handling payments and communications, in accordance with applicable UK data protection laws.

14.2 The Client’s data will not be sold to third parties. It may be shared with trusted partners and service providers solely for the purpose of fulfilling the services or complying with legal obligations.

15. Amendments to Terms

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in legal requirements, business practices, or the scope of services. The most recent version will apply to all bookings and will be made available upon request.

15.2 Continued use of the Company’s services after any change to the Terms and Conditions will constitute acceptance of the updated terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by the Company.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions, together with any written confirmation or agreement relating to a specific booking, constitute the entire agreement between the Client and the Company in respect of the services and supersede all prior discussions, understandings, or agreements.