Privacy Policy

Carpet Cleaners Balham Privacy Policy

This Privacy Policy explains how Carpet Cleaners Balham collects, uses, stores and shares your personal data when you use our carpet and upholstery cleaning services or otherwise interact with us. It applies to all Carpet Cleaners Balham customers and prospective customers in our service area, as well as visitors who contact us to request information, quotations or bookings.

We are committed to protecting your personal data and to complying with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and related data protection laws.

Who we are and scope of this policy

Carpet Cleaners Balham is a provider of professional carpet and upholstery cleaning services. For the purposes of data protection laws, we act as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

This Privacy Policy applies whenever you engage with Carpet Cleaners Balham, including when you request a quotation, make a booking, receive services at your home or business premises, or communicate with us by any means.

Personal data we collect

We collect and process different categories of personal data, depending on how you use our services. This may include:

Identity and contact details: name, address, billing address, service address, and general location in the Balham area, as well as contact details such as your preferred communication method.

Booking and service information: details of your service requests, type of property, areas to be cleaned, preferred dates and times, access instructions, special requirements and any notes we record to ensure we provide the service you expect.

Payment and transaction data: limited payment-related information such as payment confirmation, billing details and records of services purchased. We do not store full payment card details; where a payment service provider is used, your card information is handled directly by that provider.

Communications: records of communications you send to us or we send to you, such as emails, messages, telephone conversations that are noted for reference, feedback, complaints or enquiries.

Technical and usage data: basic technical data associated with your interaction with our online content or booking tools, such as device information and interaction logs, to the extent that this is necessary to operate and secure our services.

How we collect your personal data

We collect personal data directly from you when you:

Contact us to request a quotation or information.

Make a booking for cleaning services.

Communicate with us in person, by telephone, or by written message.

Provide feedback, testimonials or respond to customer surveys we may conduct.

We may also obtain personal data from third parties where lawful and relevant, for example from payment service providers confirming payment status or from partners that help us manage bookings or advertising.

Lawful bases for processing your data

We process your personal data only where we have a lawful basis under data protection laws. The main lawful bases we rely upon are:

Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to provide carpet cleaning services, manage your booking, issue invoices and process payments.

Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override them. This includes managing our relationship with you, improving our services, handling enquiries, sending limited service-related updates and protecting our business and customers from fraud or misuse.

Legal obligation: to comply with legal and regulatory requirements, such as record-keeping, tax and accounting obligations, and responding to lawful requests from authorities.

Consent: where we rely on your explicit consent, for example for certain types of marketing communications where these are not covered by legitimate interests. Where we rely on consent, you may withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage our cleaning services, including arranging appointments, carrying out work at your property, and following up as needed.

To communicate with you about your enquiries, quotations, bookings, changes to services and other necessary information related to the services you receive.

To process payments, issue invoices, confirm payments and manage any refunds or disputes.

To operate, evaluate and improve our business, including quality control, training, service development, and understanding how customers use our services.

To keep appropriate business records, comply with tax and accounting requirements and respond to legal or regulatory obligations.

To protect our rights, property and safety, and the rights, property and safety of our customers, staff and others, including for the detection and prevention of fraud or misuse of our services.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or, in some cases, as separate controllers. These third parties may include:

Service delivery partners: individuals or companies who assist us in delivering cleaning services and need limited access to your contact details and service address in order to perform the work.

Payment service providers: organisations that process payments and handle payment card information securely.

IT and system providers: companies providing hosting, customer management tools, communications systems and other technology necessary for us to run our business.

Professional advisers: such as accountants, legal advisers and consultants who require access to certain records in the course of providing their services.

Public authorities: where we are required or permitted by law to disclose information, for example to law enforcement or regulatory bodies.

Whenever we use processors, we require them to process personal data only in accordance with our instructions, to keep it secure and to comply with data protection law.

International data transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent protections required by data protection law.

Data retention

We keep your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In general, we retain:

Basic customer and contract information for a period required by law for tax and accounting purposes.

Booking, service and communication records for a period necessary to manage our relationship with you, respond to any future queries or complaints, and demonstrate the performance of our services.

Payment records for the duration required by financial regulations and our legitimate interests in maintaining appropriate business records.

After the relevant retention periods have expired, personal data will be securely deleted, anonymised or otherwise removed from our active systems.

Your data protection rights

Under data protection laws, you have certain rights in relation to your personal data, subject to specific conditions and exemptions. These rights include:

Right of access: to obtain confirmation as to whether we process your personal data and to receive a copy of that data.

Right to rectification: to have inaccurate or incomplete personal data corrected or updated.

Right to erasure: to request that we delete your personal data where there is no longer a lawful basis for us to process it, or where you have successfully objected to the processing.

Right to restriction of processing: to request that we limit the processing of your personal data in certain circumstances, for example while we verify its accuracy.

Right to data portability: to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller, where the processing is based on consent or contract and is carried out by automated means.

Right to object: to object to processing based on our legitimate interests, including any direct marketing, and we will stop processing unless we have compelling legitimate grounds to continue.

Right to withdraw consent: where we rely on your consent as our lawful basis, you may withdraw that consent at any time, without affecting the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our protection practices.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will take effect when the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.